managementriskstrategy
Avoiding Single Point of Failure in Sales Team Structure
By VELO Team•Published on December 15, 2025
What happens if your star salesperson suddenly falls ill or resigns? If all high-value deal history is only in their head, your business is in grave danger. This is called a Single Point of Failure (SPOF).
EARLY SPOF DETECTION
Dash Velo automatically flags high-value deals with only one PIC as a SPOF risk. This isn't about distrust, but about business continuity.
PRO TIP: COLLABORATIVE SALES
Always assign at least one "shadow" Account Manager or supporting manager for strategic deals to ensure history is maintained.
RISK MITIGATION STEPS
- Auto-Logging via WhatsApp: Ensure interaction history is saved in the CRM, not just on the salesperson's personal phone.
- Team Load Review: Monitor deal distribution evenly so no single person becomes a bottleneck.
- Centralized Documentation: Make Dash Velo the "Single Source of Truth" for every customer interaction.
"A healthy team structure is one that can keep moving even if an essential element is missing."